Description
DSS VHA SUPPORT SERVICES WILL PROVIDE THE FOLLOWING SERVICES AS REQUESTED: WORK DIRECTLY WITH THE VHA IRMS STAFF TO ADDRESS THEIR ISSUES WITH LICENSED DSS PRODUCTS. UPON LOGGING OF A REMEDY TICKET AND ESCALATION TO THE VHA IRMS STAFF, WORK WITH THE VHA END-USERS TO ADDRESS THEIR ISSUES WITH LICENSED DSS PRODUCTS. RESPOND TO ISSUES REPORTED TO DSS VHA SUPPORT SERVICES IN ACCORDANCE TO THE DOCUMENT WITHIN THE RESPONSE TIMES. HELP THE VHA IRMS STAFF CONFIGURE AS NECESSARY LICENSED DSS PRODUCTS TO ME THE VHAS AND OR END-USERS NEEDS ADVISE THE VHA IRMS STAFF AS A SUBJECT MATTER EXPERT AS IT RELATES TO LICENSED DSS PRODUCTS AND THEIR CONFIGURATION IN INTERNAL MEETINGS, NEW INSTALLATIONS OF LICENSED DSS PRODUCTS, AND EN-USER ACTIVITIES. HELP THE VHA IRMS STAFF ON ISSUES INVOLVING LICENSED DSS PRODUCTS INFRASTRUCTURE REQUIREMENTS INCLUDING HARDWARE, BANDWIDTH, AND BEST PRACTICES. KEEP SITE VAMC AND OR END-USERS, AWARE OF ISSUES THAT MAY IMPACT THEIR USAGE OF LICENSED DSS PRODUCTS THROUGH DSS SELF SERVICE PORTAL HTTP:SUPPORT.DSSINC.COM. MAKE AVAILABLE TO THE VHA IRMS STAFF LIVE REPORTS INCLUDING: SUMMARY OF TICKETS OPENED FOR LICENSED DSS PRODUCTS FOR THE LAST 30 OR SEVEN DAY. SUMMARY OF TICKETS CURRENTLY OPENED AND THOSE CLOSED IN THE PAST SEVEN DAYS FOR LICENSED DSS PRODUCTS. SUMMARY OF KNOWN ISSUES IMPACTING THE SITE ALONG WITH THEIR STATUS AND EXPECTED RELEASE DATE AND WORK AROUND IF AVAILABLE. ASSIST THE VHA IRMS STAFF WITH KEEPING LICENSED DSS PRODUCTS UP TO DATE INCLUDING ASSISTING WITH UPDATES OVER THE TELEPHONE OR MS LIVE MEETING IF REQUESTED AND SCHEDULED AT LEAST TWO-WEEKS IN ADVANCE. DISTRIBUTION OF DSS PRODUCT UPDATES USING CDS OR FTP VIA DSS ENTERPRISE MANAGER TO THE VHA IRMS STAFF.
Base award description: IGF::OT::IGF - DSS VHA SUPPORT SERVICES WILL PROVIDE THE FOLLOWING SERVICES AS REQUESTED: WORK DIRECTLY WITH THE VHA IRMS STAFF TO ADDRESS THEIR ISSUES WITH LICENSED DSS PRODUCTS. UPON LOGGING OF A REMEDY TICKET AND ESCALATION TO THE VHA IRMS STAFF, WORK WITH THE VHA END-USERS TO ADDRESS THEIR ISSUES WITH LICENSED DSS PRODUCTS. RESPOND TO ISSUES REPORTED TO DSS VHA SUPPORT SERVICES IN ACCORDANCE TO THE DOCUMENT WITHIN THE RESPONSE TIMES. HELP THE VHA IRMS STAFF CONFIGURE AS NECESSARY LICENSED DSS PRODUCTS TO ME THE VHAS AND OR END-USERS NEEDS ADVISE THE VHA IRMS STAFF AS A SUBJECT MATTER EXPERT AS IT RELATES TO LICENSED DSS PRODUCTS AND THEIR CONFIGURATION IN INTERNAL MEETINGS, NEW INSTALLATIONS OF LICENSED DSS PRODUCTS, AND EN-USER ACTIVITIES. HELP THE VHA IRMS STAFF ON ISSUES INVOLVING LICENSED DSS PRODUCTS INFRASTRUCTURE REQUIREMENTS INCLUDING HARDWARE, BANDWIDTH, AND BEST PRACTICES. KEEP SITE VAMC AND OR END-USERS, AWARE OF ISSUES THAT MAY IMPACT THEIR USAGE OF LICENSED DSS PRODUCTS THROUGH DSS SELF SERVICE PORTAL HTTP:SUPPORT.DSSINC.COM. MAKE AVAILABLE TO THE VHA IRMS STAFF LIVE REPORTS INCLUDING: SUMMARY OF TICKETS OPENED FOR LICENSED DSS PRODUCTS FOR THE LAST 30 OR SEVEN DAY. SUMMARY OF TICKETS CURRENTLY OPENED AND THOSE CLOSED IN THE PAST SEVEN DAYS FOR LICENSED DSS PRODUCTS. SUMMARY OF KNOWN ISSUES IMPACTING THE SITE ALONG WITH THEIR STATUS AND EXPECTED RELEASE DATE AND WORK AROUND IF AVAILABLE. ASSIST THE VHA IRMS STAFF WITH KEEPING LICENSED DSS PRODUCTS UP TO DATE INCLUDING ASSISTING WITH UPDATES OVER THE TELEPHONE OR MS LIVE MEETING IF REQUESTED AND SCHEDULED AT LEAST TWO-WEEKS IN ADVANCE. DISTRIBUTION OF DSS PRODUCT UPDATES USING CDS OR FTP VIA DSS ENTERPRISE MANAGER TO THE VHA IRMS STAFF.
Modification chain · 3 transactions
Each row is one published transaction. This action is the obligation recorded on that transaction — a change amount, as USAspending publishes it. Running total is computed by Glassbox VA as the cumulative sum of those amounts up to and including the row, so the last running total equals the award's net obligations shown above. The cumulative-total columns in the source files are not used: they are not frozen per modification.
- Base2017-09-12+$8,222= $8,222
- Mod P000012018-08-09+$8,551= $16,773
- Mod P000022019-07-29+$8,893= $25,666
| Transaction | Action date | This action (delta) | Running total | Description on this transaction |
|---|---|---|---|---|
| Base | 2017-09-12 | +$8,222 | $8,222 | IGF::OT::IGF - DSS VHA SUPPORT SERVICES WILL PROVIDE THE FOLLOWING SERVICES AS REQUESTED: WORK DIRECTLY WITH T… |
| Mod P00001· EXERCISE AN OPTION | 2018-08-09 | +$8,551 | $16,773 | IGF::OT::IGF - DSS VHA SUPPORT SERVICES WILL PROVIDE THE FOLLOWING SERVICES AS REQUESTED: WORK DIRECTLY WITH T… |
| Mod P00002· EXERCISE AN OPTION | 2019-07-29 | +$8,893 | $25,666 | DSS VHA SUPPORT SERVICES WILL PROVIDE THE FOLLOWING SERVICES AS REQUESTED: WORK DIRECTLY WITH THE VHA IRMS STA… |
Related awards · 8
Awards are related by an explicit link in the data, stated for each group below — never by text similarity. Values are net obligations.
Other VA awards to the same recipient (UEI PK59JVQEPPL9)
| Award | Office · PSC / listing | Net obligations | FY |
|---|---|---|---|
| 36C24W26F0027 | RPO WEST (36C24W) · 7A20 · IT AND TELECOM - APPLICATION DEVELOPMENT SOFTWARE (PERPETUAL LICENSE SOFTWARE) | $23,425 | FY2026 |
| 36C26224F0547 | 262-NETWORK CONTRACT OFFICE 22 (36C262) · H270 · EQUIPMENT AND MATERIALS TESTING- ADP EQUIPMENT/SOFTWARE/SUPPLIES/SUPPORT EQUIPMENT | $90,388 | FY2024 |
| 36C26224C0218 | 262-NETWORK CONTRACT OFFICE 22 (36C262) · J063 · MAINT/REPAIR/REBUILD OF EQUIPMENT- ALARM, SIGNAL, AND SECURITY DETECTION SYSTEMS | $11,999 | FY2024 |
| 36C24423P0748 | 244-NETWORK CONTRACT OFFICE 4 (36C244) · 7G22 · IT AND TELECOM - NETWORK: SATELLITE AND RF COMMUNICATIONS PRODUCTS (HW, PERPETUAL LICENSE SOFTWARE) | $29,407 | FY2023 |
| 36C24623P1256 | 246-NETWORK CONTRACTING OFFICE 6 (36C246) · 6350 · MISCELLANEOUS ALARM, SIGNAL, AND SECURITY DETECTION SYSTEMS | $653,355 | FY2023 |
| 36C26222P2083 | 262-NETWORK CONTRACT OFFICE 22 (36C262) · N063 · INSTALLATION OF EQUIPMENT- ALARM, SIGNAL, AND SECURITY DETECTION SYSTEMS | $147,503 | FY2022 |
Other recipients under D320 from 250-NETWORK CONTRACT OFFICE 10 (36C250) (most recent first)
| Award | Recipient | Office | Net obligations | FY |
|---|---|---|---|---|
| 36C25019P1231 | 3D SYSTEMS, INC. | 250-NETWORK CONTRACT OFFICE 10 (36C250) | $0 | FY2019 |
| 36C25018F0110 | TECHANAX LLC | 250-NETWORK CONTRACT OFFICE 10 (36C250) | $36,283 | FY2018 |
Cite as: Glassbox VA record view · VA contract (USAspending / FPDS) · CONT_AWD_VA25017F4609_3600_NNG15SC76B_8000 · retrieved 2026-09-26.