Award recordCONTRACT

QUALITY INNOVATION, INC

PIID 36C25519P0616· VHA· 255-NETWORK CONTRACT OFFICE 15 (36C255)· R699 · SUPPORT- ADMINISTRATIVE: OTHER· FY2019· $2,807,311 net obligations· UEI WJZ9PDU6TU25· TX

Description

SWITCHBOARD OPERATORS SERVICES - MOD TO INCREASE EXERCISED OPTION PERIOD 4.

Base award description: SWITCHBOARD OPERATOR SERVCICES

First action · last action
2019-09-30 · 2023-10-11
Transactions
11
First transaction's obligation
$554,823
Base + all options value (sum of deltas)
$2,807,311
Extent competed
COMPETED UNDER SAP
Other than full & open authority
—
Set-aside
SERVICE DISABLED VETERAN OWNED SMALL BUSINESS SET-ASIDE
Offers received
3
SDVOSB flag on record
Yes (self-representation)
NAICS
561421 · TELEPHONE ANSWERING SERVICES

Modification chain · 11 transactions

Each row is one published transaction. This action is the obligation recorded on that transaction — a change amount, as USAspending publishes it. Running total is computed by Glassbox VA as the cumulative sum of those amounts up to and including the row, so the last running total equals the award's net obligations shown above. The cumulative-total columns in the source files are not used: they are not frozen per modification.

$2,807,311$0Base award · 2019-09-30 · this action $554,823 · running total $554,823Modification P00001 · 2020-10-01 · this action $0 · running total $554,823Modification P00002 · 2020-10-01 · this action $558,290 · running total $1,113,114Modification P00003 · 2020-12-01 · this action -$66,596 · running total $1,046,517Modification P00004 · 2021-09-20 · this action $0 · running total $1,046,517Modification P00005 · 2021-10-05 · this action $570,175 · running total $1,616,693Modification P00006 · 2021-11-02 · this action $0 · running total $1,616,693Modification P00007 · 2022-10-01 · this action $554,823 · running total $2,171,516Modification P00008 · 2022-12-05 · this action $27,214 · running total $2,198,730Modification P00009 · 2023-10-01 · this action $554,823 · running total $2,753,553Modification P00010 · 2023-10-11 · this action $53,758 · running total $2,807,311
  • Base2019-09-30+$554,823= $554,823
  • Mod P000012020-10-01+$0= $554,823
  • Mod P000022020-10-01+$558,290= $1,113,114
  • Mod P000032020-12-01-$66,596= $1,046,517
  • Mod P000042021-09-20+$0= $1,046,517
  • Mod P000052021-10-05+$570,175= $1,616,693
  • Mod P000062021-11-02+$0= $1,616,693
  • Mod P000072022-10-01+$554,823= $2,171,516
  • Mod P000082022-12-05+$27,214= $2,198,730
  • Mod P000092023-10-01+$554,823= $2,753,553
  • Mod P000102023-10-11+$53,758= $2,807,311
TransactionAction dateThis action (delta)Running totalDescription on this transaction
Base2019-09-30+$554,823$554,823SWITCHBOARD OPERATOR SERVCICES
Mod P00001· EXERCISE AN OPTION2020-10-01+$0$554,823SWITCHBOARD OPERATOR SERVCICES
Mod P00002· FUNDING ONLY ACTION2020-10-01+$558,290$1,113,114MODIFICATION TO THE SWITCHBOARD OPERATOR SERVICES CONTRACT FOR THE KANSAS CITY VAMC TO PROVIDING FY 21 FUNDING…
Mod P00003· SUPPLEMENTAL AGREEMENT FOR WORK WITHIN SCOPE2020-12-01−$66,596$1,046,517MODIFICATION TO THE SWITCHBOARD OPERATOR SERVICES CONTRACT FOR THE KANSAS CITY VAMC TO DE-OBLIGATE EXCESS FUND…
Mod P00004· EXERCISE AN OPTION2021-09-20+$0$1,046,517MODIFICATION TO THE SWITCHBOARD OPERATOR SERVICES CONTRACT FOR THE KANSAS CITY VAMC EXERCISE OPTION YEAR II AS…
Mod P00005· SUPPLEMENTAL AGREEMENT FOR WORK WITHIN SCOPE2021-10-05+$570,175$1,616,693MODIFICATION TO THE SWITCHBOARD OPERATOR SERVICES CONTRACT FOR THE KANSAS CITY VAMC TO FUND OPTION YEAR II.
Mod P00006· SUPPLEMENTAL AGREEMENT FOR WORK WITHIN SCOPE2021-11-02+$0$1,616,693EO14042 TO INCORPORATE FAR CLAUSE 52.223-99 AND VHA SUPPLEMENTAL CONTRACT REQUIREMENTS FOR ENSURING ADEQUATE C…
Mod P00007· SUPPLEMENTAL AGREEMENT FOR WORK WITHIN SCOPE2022-10-01+$554,823$2,171,516SWITCHBOARD OPERATORS SERVICES - MOD TO EXERCISE OPTION PERIOD 3
Mod P00008· SUPPLEMENTAL AGREEMENT FOR WORK WITHIN SCOPE2022-12-05+$27,214$2,198,730SWITCHBOARD OPERATORS SERVICES - MOD TO INCREASE EXERCISED OPTION PERIOD 3 PER SCA WD INCREASE.
Mod P00009· EXERCISE AN OPTION2023-10-01+$554,823$2,753,553SWITCHBOARD OPERATORS SERVICES - MOD TO INCREASE EXERCISED OPTION PERIOD 4.
Mod P00010· SUPPLEMENTAL AGREEMENT FOR WORK WITHIN SCOPE2023-10-11+$53,758$2,807,311SWITCHBOARD OPERATORS SERVICES - MOD TO INCREASE EXERCISED OPTION PERIOD 4.

Related awards · 11

Awards are related by an explicit link in the data, stated for each group below — never by text similarity. Values are net obligations.

Other VA awards to the same recipient (UEI WJZ9PDU6TU25)

AwardOffice · PSC / listingNet obligationsFY
36C10X25F0027SAC FREDERICK (36C10X) · R426 · SUPPORT- PROFESSIONAL: COMMUNICATIONS$28,526FY2025
36C25923C0145NETWORK CONTRACT OFFICE 19 (36C259) · R699 · SUPPORT- ADMINISTRATIVE: OTHER$1,310,274FY2023
36C24222N0059242-NETWORK CONTRACT OFFICE 02 (36C242) · Q522 · MEDICAL- RADIOLOGY$147,880FY2022
36C24221N0201242-NETWORK CONTRACT OFFICE 02 (36C242) · Q522 · MEDICAL- RADIOLOGY$241,813FY2021
36C24220N0170242-NETWORK CONTRACT OFFICE 02 (36C242) · Q522 · MEDICAL- RADIOLOGY$237,141FY2020
36C10X19F0109SAC FREDERICK (36C10X) · R426 · SUPPORT- PROFESSIONAL: COMMUNICATIONS$4,205,207FY2019

Other recipients under R699 from 255-NETWORK CONTRACT OFFICE 15 (36C255) (most recent first)

AwardRecipientOfficeNet obligationsFY
36C25526N0274ILLINOIS DEPARTMENT OF INNOVATION & TECHNOLOGY255-NETWORK CONTRACT OFFICE 15 (36C255)$5,045FY2026
36C25526D0054ILLINOIS DEPARTMENT OF INNOVATION & TECHNOLOGY255-NETWORK CONTRACT OFFICE 15 (36C255)$0FY2026
36C25525N0004INTEGRATED SOLUTIONS AND SERVICES UNLIMITED, INC255-NETWORK CONTRACT OFFICE 15 (36C255)$30,898FY2025
36C25525N0022TENACITY SOLUTIONS, LLC255-NETWORK CONTRACT OFFICE 15 (36C255)$392,369FY2025
36C25524C0070BROKEN COMPASS GROUP LLC255-NETWORK CONTRACT OFFICE 15 (36C255)$55,404FY2024

Cite as: Glassbox VA record view · VA contract (USAspending / FPDS) · CONT_AWD_36C25519P0616_3600_-NONE-_-NONE- · retrieved 2026-09-26.